Shipping policy

Thank you for shopping with HQNova.

We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard delivery across Pakistan takes approximately 3–7 business days, depending on your location.
• Delivery times may vary during public holidays, promotional campaigns, or due to unforeseen courier delays.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
• Free shipping promotions may be offered on selected products or orders.

Order Tracking

• Once your order has been shipped, you will receive a tracking number (if available) via email or SMS.

Delivery Address

Customers are responsible for providing accurate shipping information. HQNova is not responsible for delays or failed deliveries caused by incorrect addresses.

Failed Delivery

If a delivery attempt is unsuccessful due to an incorrect address or the customer being unavailable, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order so we can investigate and resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@hqnova.store

Thank you for choosing HQNova.